09648-50110 THERMO-ELEMENT SUB Denso Cross

28Nov2017
R080
Containment -
Before/After
(Limited distribution)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE INJECTOR HARNESSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
1290 1408 PS90797
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Containment Program can be administered either before or after a failure occurs.In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
When reporting the repair, use "PS90797" as the Part Number and "777R" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Nov2018
PROBLEM
The existing injector harness can experience intermittent faults on certain 797F Off-Highway Trucks. If the existing injector harness fails it can result in extensive downtime attempting to identify and resolve the issue.
AFFECTED PRODUCT
Model Identification Number
797F LAJ00599-00609, 613-617, 620, 622-623
PARTS NEEDED
Qty
Part Number Description
20 4979351 HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Replace the existing injector harnesses with the new 497-9351 Injector Harness for each cylinder. Refer to the Service Manual if/as necessary.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts % Labor Hrs%
0-12000 hrs,
0-24 mo