09640-60740 SHIM, PLUNGER ADJU Denso Cross

06Aug2012
U-410
Priority
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DIESEL PARTICULATE FILTER ON CERTAIN 272D SKID STEER LOADERS AND 299D COMPACT TRACK LOADERS
108F 1091 PI32075
This Program must be administered as soon as possible.When reporting the repair, use "PI32075" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Codeand "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32075" as the Part Number, "7751" as the Group Number,"96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
COMPLETION DATE
TERMINATION DATE
28Feb2013 31Aug2013
PROBLEM
The diesel particulate filter (DPF) needs to be replaced on certain 272D Skid Steer Loaders and 299D Compact Track Loaders. The existing diesel particulate filter has been installed incorrectly which can result in decreased performance of the filter.
AFFECTED PRODUCT
Model Identification Number
272D XHP SHY00208, 221
299D XHP NLC00253, 265, 269
PARTS NEEDED
Qty
Part Number Description
1 3453579 GASKET-EXHAUST
1 3895370 FILTER-DPF
3 3895373 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the attached Rework Procedure.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.
SERVICE CLAIM ALLOWANCES
Caterpillar Dealer Suggested Customer Suggested
Parts % Labor Hrs% Parts % Labor Hrs% Parts %