19600-04530 PUMP ASSY, INJECTI Denso Cross

20Feb2018
(Revised 01Mar2018)
U-101
Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING THE DEF SOFTWARE AND POSSIBLY CLEANING THE DEF INJECTOR ON CERTAIN TL642D AND TL943D TELEHANDLERS
108J 108I 7610 7620 PS45804
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45804" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
This Revised Service Letter replaces the 20Feb2018 (Revised 26Feb2018) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances.
TERMINATION DATE
29Feb2020
PROBLEM
There have been instances where the 451-0188 DEF module injector may fail on certain TL642D, and TL943D Telehandlers. The injector becomes plugged and restricted with crystallized DEF Fluid. The injector failure results Code 3362-7, Aftertreatment #1 DEF Dosing Unit Input Lines : Not Responding Properly, the engine then derates.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
TL642D ML800169-00593
*******Group 2*******
TL943D MLJ00159-00497
PARTS NEEDED
Qty
Part Number Description
*******Group 1*******
1 4947040 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 5011552 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED