09013-10320 HOLDER, DELIVERY V Denso Cross

12Jul2020
U-434
A-363
D-418
O-407
Before/After
PRODUCT SUPPORT PROGRAM FOR INSTALLING DIESEL EXHAUST FLUID (DEF) SUPPLY HOSE INSULATION ON CERTAIN R1700 AND R2900 LOAD HAUL DUMP MACHINES
108Z PS46789
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
This Program must be administered either before or after failure.In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46789" as the Part Numberand "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program.Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
31Jul2021
PROBLEM
The Diesel Exhaust Fluid (DEF) supply hose insulation for certain R1700 and R2900 Load Haul Dump machines may not have been installed at the factory. If the insulation is missing it needs to be installed. Without the insulation, heat from the exhaust module could cause damage to the hose connector.
AFFECTED PRODUCT
Model Identification Number
R1700K KT400125-00178
R2900 ZLK00125, 127-137
PARTS NEEDED
Qty
Part Number Description
7 2901993 STRAP-CABLE
1 3899442 INSULATION
1 4341304 INSULATION
1 4341305 INSULATION
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
Refer to the Service Manual if/as necessary and see Service Magazine M0116960 to install the Diesel Exhaust Fluid (DEF) supply hose insulation.
SERVICE CLAIM ALLOWANCES
Product smu/age whichever comes first Caterpillar Dealer Suggested Customer Suggested