90120-10161 BOLT, HEXAGON Denso Cross






Information:

Step One
Discuss your problem with a member of management from the distributorship or dealership. If your problem originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has his parts and service agreement.Step Two
When it appears that your problem cannot be readily resolved at the distributor level without additional assistance, contact your Caterpillar District Office. The phone number is available at the dealer/distributor.Step Three
If you are still not satisfied, call Caterpillar Factory Customer Services (24 hour service) at 1 (800) 447-4986.When contacting Caterpillar direct, please keep in mind that ultimately your problem will likely be resolved at the distributorship/dealership using their facilities, equipment and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.

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